Contact

How Can We Help?

The quickest way to contact us is through Message SSX Support while signed in. Your conversation and our replies will appear in your SSX messages.

Opening hours: 8am - 5am Mon-Fri (Subject to review)

We aim to acknowledge enquiries within two working days. Complex payment, safety or dispute enquiries may take longer to investigate.

Please do not send passwords, complete card information or unnecessary identity documents by email.

Orders, Returns and Disputes

For an order enquiry, include:

• Your SSX order reference;
• The item concerned;
• A short explanation of the issue;
• Relevant photographs or tracking information; and
• The outcome you are requesting.

Where possible, report an order issue through the order screen so it is linked to the correct transaction.

Seller and Payment Support

For seller verification, marketplace fees, invoices or payout questions, contact:

Email: help@surplusstockxchange.com

Include the relevant listing, order or payout reference. Do not send bank-account login details.

Company Details

Surplus Stock Xchange Limited
Trading as SSX
Company number: 17083771
Registered office: 9 The Broadway, Great Central Road Unit Mansfield NG18 2RL
General enquiries: help@surplusstockxchange.com

The registered office is not a customer returns address. Do not send products there unless SSX has expressly authorised the return in writing.